Frequently Asked Questions

We're committed to your satisfaction and believe you should love every product you purchase from us. That's why we provide a 100-day sleep trial for our bedding products. Try any product for up to 100 days, and if you're not completely happy, you can return it. However, please note the following:

• We ask that items be in a condition suitable for donation—free from stains, tears, and odours—to qualify for a return. We'll even handle the return shipping costs for you.
• If you return an item from an initial order, you won't be eligible for additional trial periods for the same product type in future orders. For example, if you return a pillow, any subsequent pillow purchases won't have a trial period.
• There is a limit of one return per product type, per customer or shipping address. This helps us reduce waste and ensure that our products are a good fit before you make a larger commitment.
• In the case of promotional items, such as a "Buy One, Get One Free" offer, if you decide to return the purchased item that qualified for the promotion, the free promotional item must also be returned. For instance, if you received a free pillow through such an offer, it must be returned along with the purchased pillow if you choose to make a return.

If you need to cancel or make changes to your order, please reach out immediately via chat or email us at support@amqua.com. We work quickly to dispatch orders, so while we'll try our best to accommodate your request, we can't guarantee changes once an order is placed. If we can't make the requested change, you'll need to accept delivery and then return the item. Please give us at least 24 hours' notice for cancellations. Refunds are issued once we receive and inspect the returned items at our warehouse.

We will process your refund within 7 days of receiving and inspecting the returned item. After processing, please allow an additional 3-5 business days for the refund to reflect with your payment provider.

Generate a DHL return label easily through our online portal. If you encounter any issues, our customer service team at support@amqua.com is here to help.

Items marked as final sale are not covered by our 100-day trial and are not eligible for returns or exchanges.

Occasionally, an out-of-stock item may still appear as available on our site. If this occurs, we'll cancel the unavailable item and issue an immediate refund to avoid any indefinite waiting on your part.

Our fitted sheets comfortably fit mattresses up to 30 cm deep, with an extra 5 cm of fabric to ensure a snug fit beneath the mattress.

Certainly! For fabric samples, please reach out to us at support@amqua.com.

Our bed linen can be washed at 60°C, but we recommend a gentler 40°C cycle and tumble drying on a low setting for longevity. A 40°C wash is sufficient for cleanliness and is better for the environment due to lower energy consumption.

Yes, our bed linen can be tumble dried. For the best care, however, air-drying is recommended.

While our bed linen is designed to be easy to iron, the choice is yours. Many customers enjoy the casual, un-ironed appearance.

Absolutely, our bedding is STANDARD 100 by OEKO-TEX certified, ensuring it's free from harmful substances.

Our OEKO-TEX certification guarantees the absence of harmful chemicals, making a pre-use wash optional. However, a preliminary wash is advised for the freshest experience.

Our design team is constantly exploring fresh trends. Keep an eye on our newsletter for updates.

Our duvet covers and pillowcases feature convenient zipper closures for easy use.

We are committed to environmental stewardship, partnering with producers who implement eco-friendly practices like rainwater harvesting and fair wages. Our cotton is sustainably sourced and OEKO-TEX certified to ensure ethical production.

Visit our product pages for a detailed size chart to find the perfect fit for your bedding needs.

Unlike many other brands, we opt not to use chemicals for permanent wrinkle resistance in our bed linen. As a natural characteristic of 100% cotton, our bed linen does exhibit some wrinkling. However, our use of superior-quality, extra-long staple Egyptian cotton means it wrinkles less than other cotton varieties. Moreover, you'll notice the fabric wrinkles less over time with each wash and extended use. To minimize significant creasing, we suggest avoiding tumble drying. If you do use a dryer, we recommend taking the bed linen out 5 minutes before the cycle ends and laying it flat to finish drying, ensuring a smoother finish.

Our products are of the highest quality. All of our products are handmade in Portugal by master artisans.

Our 365-day warranty covers damages like pilling, pulling, tears, and fraying, as long as the washing instructions are followed.

If your product experiences any covered damages, please contact our customer service with a brief message and photos of the damage. We'll review your claim and, if valid, replace the item at no cost.

Under our 365-day warranty, we offer free replacements for products that suffer from tears, pulls, or fraying when washing instructions are followed. Refunds are not available for these cases, as our refund policy only covers 100 days of purchase.

Our standard shipping time is 3-5 working days, with all orders currently being packed and shipped within 24 hours. If there are delays, you'll be notified.

You'll receive a shipping confirmation and tracking details via email.

If multiple sets were ordered, they might be shipped separately. Check your email for additional tracking numbers.

Contact customer service if your tracking hasn't updated in over a week.

Orders to Switzerland may incur customs fees, which can't be reimbursed by us.

Check all entrances and with neighbors. If still not found, contact customer service.

Contact our customer service immediately if you receive incorrect items. We'll arrange to ship the correct items to you. You can return the incorrect items for free using a DHL label from our online portal.

Please inform our customer service about any additional items received by mistake, and attach photos if possible. You can return them for free using a DHL label from our online portal.

Yes, accept your package and contact customer service to arrange an exchange. You can create a DHL return label via our online portal for the return.

Yes, you can use the payment method “Klarna on account” at check-out. Alternatively, you can also send us an email to support@amqua.com with your desired order and the delivery address. We will then issue you an invoice which you can pay by bank transfer.

You will be happy to receive your invoice as a PDF document. Please send us an email to support@amqua.com

If you forgot to use your discount code, contact our customer service with the code. We'll refund the corresponding amount.

Only one discount code can be applied per order. Save any additional codes for your next purchase.

If your discount code isn't working, please send a message to our customer service. We will find a solution as soon as possible.

If you made your purchase within 7 days of a new offer, contact our customer service for assistance.

If a discount lowers your order total below the free shipping threshold (€50), a shipping fee will apply. You can remove the discount or add items to reach the free shipping limit.

Discount codes are valid for a specific period and can be used only once per order. They may be revoked at any time.

Our bedding products proudly hold two esteemed certifications. Firstly, they are certified by the Cotton Egypt Association™ (CEA) for authentic use of 100% Egyptian cotton, ensuring the highest quality and purity. Secondly, our products meet the stringent standards set by OEKO-TEX®, certifying that they are free from harmful chemicals and safe for use, offering you peace of mind regarding health and environmental safety.

Egyptian cotton, particularly the Giza variety, is renowned worldwide for its extraordinary qualities. Grown in Egypt's unique climate, it develops longer fibers, leading to greater durability, quality, and softness. This cotton is exceptionally soft, breathable making it the ideal choice for sophisticated and elegant bedding​​.

Egyptian cotton is handpicked, ensuring that the fibers remain exquisitely soft and strong. This delicate process results in a cotton that not only lasts but also maintains its plush softness over years of use.

Yes, Egyptian cotton sheets are hypoallergenic and suitable for allergy sufferers, as they are made from natural fibers that repel allergens​​.

Egyptian cotton boasts superior absorbency, allowing it to hold dyes better than other cottons. This means the colors stay vibrant and resist fading, even after multiple washes, making Egyptian cotton bedding a lasting choice for bold and elegant designs​​.

Choosing Egyptian cotton bedding means opting for a material that offers enduring quality, vibrant colors, and extraordinary softness. Its fine yarn allows for higher, more luxurious thread counts, ensuring that the sheets remain strong and soft through repeated washings. It's a versatile material perfect for high-quality bedding that ensures a comfortable sleep night after night​​.

To spot fake Egyptian cotton bedding, one key indicator is the absence of certification from the Cotton Egypt Association™ (CEA). Authentic Egyptian cotton bedding will typically carry this certification, which assures that the product is made from genuine 100% Egyptian cotton. Here are some tips to identify authentic Egyptian cotton bedding:

• Look for the CEA Certification: Check the product for a Cotton Egypt Association™ certification. This is a reliable way to confirm the authenticity of Egyptian cotton. If this certification is missing, the bedding is more likely to be fake.
• Check the Label: Authentic Egyptian cotton bedding will often have labels stating its origin. If the label does not mention "Egyptian cotton" or seems vague about the source, it might be a fake.
• Feel the Texture: Genuine Egyptian cotton is known for its softness, which increases with washing. If the bedding feels rough or gets rough after washing, it may not be authentic
• Be Wary of Low Prices: If the price seems too good to be true for products labeled as Egyptian cotton, it might be an indication of a counterfeit product. Egyptian cotton is typically more expensive due to its high quality.